Service Delivery Charters

Service Delivery Charters

Our Commitment to Service
Video Service Delivery Charters

The Co-operative University of Kenya is committed to quality, timely and responsive service delivery. Watch the service delivery charters below to learn about the services offered, our service standards, and what you can expect from each office.


University-Wide Charter

Main University Service Delivery Charter

Divisional / Departmental / Sectional Charters

Dean of Students Service Delivery Charter

Admissions & Students’ Registry Service Delivery Charter

University Health Unit Service Delivery Charter

University Library Service Delivery Charter

Institute of Technical & Vocational Education and Training (ITVET) Service Delivery Charter

Institute of Open, Distance & e-Learning (IODeL) Service Delivery Charter

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