DEPARTMENT OF ACCOUNTING AND FINANCE – COMMUNICATION PLAN
| What | When | Whom | How | Who | Documents | ||
| Type of communication (internal or external) | What information is communicated? (e.g. Policy, requirement, procedure, instructions, incident etc.)
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Frequency of the communication(Date, month, Quarterly, Time)
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Who is the intended audience for the communication?(e.g. suppliers, employers, board, clients, legal bodies etc.)
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Method of communication(e.g. verbal, non-verbal & meetings)
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Who is responsible for this communication?
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Records or related documents of this communication (e.g. Meeting minutes, recall notice, company announcements, training material etc.)
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| 1. | Internal and External | Response to enquiries / suggestions | Clarity of request or wish and full disclosure of what is required. | Free | i) Verbal enquiries within a day
ii) Electronic enquiries within two (2) days iii) Postal enquiries within seven (7) days |
Secretary and Administrator | Copy of letters and any other response document |
| 2. | Internal | Developing content and updating the University website | As per the university communication policy | Free | Within 24hrs upon approval | COD | Documented records and the Website |
| 3. | Internal and External | Marketing of the University programmes and events using various mediums | Approved programmes and admission schedules from the responsible schools | As per the approved budget | Within three (3) days of approval | COD/ Marketing Team | Brochures/ Website or any other relevant marketing document |
| 4. | Internal | Admission of Students | Diploma C-; Degree C+; Master Degree – Bachelor’s degree at 1st or 2nd Upper Class or other qualification considered equivalent by Senate, and; Ph.D. – relevant Master’s degree. | Application fee payment receipts/evidence for: Diploma; Bachelors; Masters & PhD | Within 8 weeks of close of the advert | Administrator/COD | Minutes and Summary of admitted students |
| 5. | Internal | Teaching and examinations | Registration to relevant Programme. Class attendance. Proof of payment of fees clearance. | As per the CUK teaching guidelines and examination policy | As per Semester schedules, Teaching Timetable and workload. | Examination Coordinator and COD | Syllabus Coverage, Course Outline, Exam Moderation Tools and documents |
| 6. | Internal | Issuance of results slips | on successful Completion of semester | free | Twenty (20) working days after the senate board of examiners approval | Administrator and Secretary | Issuance Register |
| 7. | Internal | Issuance of Academic Transcripts | Completion of academic year | Free | Thirty (30) working days after the end of academic year senate board of examiners approval | Administrator and Secretary | Issuance Register |
| 11. | Internal | Achievement of Quality Objectives | Quarterly | Free | Quarterly | COD | Minutes, documents and Reports |
| 12. | Internal | Achievement of Performance Contracting targets | Quarterly | Free | Quarterly | COD | Minutes, documents and Reports |