SERVICE DELIVERY CHARTER
SCHOOL OF COMPUTING AND MATHEMATICS (dms)
The Co-operative University of Kenya (CUK) is a Public University established by the Government of Kenya under the Universities Act 2012 and Chartered on the
dms, in this service delivery charter, commits to serve its clients in respect to work ethics, professional conduct and upholding human dignity.
# | SERVICE | REQUIREMENT | CHARGES | TIMELINE |
Response to enquiries/suggestions | Clarity of request or wish and full disclosure of what is required. | Free | Verbal enquiries within a day
Electronic enquiries within two (2) working days Postal enquiries within seven (7) working days |
|
Developing content and updating the University website | As per the university
communication policy |
Free | Within 24 hours upon approval | |
Resolution of Public complaints | Filed complaints (verbal/written) | As per CAJ Guidelines | As per CAJ guidelines | |
Access to University Information | As per the Access to Information Act, 2016 | As per the Access to Information Act, 2016 | As per the Access to Information Act, 2016 | |
Admission of students |
|
Application fee:
|
Within 8 weeks after the close of an advert | |
Registration, Teaching and Examinations |
|
As per the CUK fee payment policy | As per semester schedules | |
Issuance of Results Slips | On successful completion of a semester | Free | Within 15 minutes following day after the senate board of examiners approval | |
Issuance of Academic Transcripts | Completion of an academic year | Free | Thirty (30) working days after the end of the academic year and senate board of examiners approval | |
Issuance of Academic Certificates | Successful completion of academic programmes | Free | Within Thirty (30) working days after the award | |
Conferment of Awards | Successful completion of academic programmes | Payment of graduation fee as per the graduation announcement | As approved by University Senate | |
Recommending students for Scholarship awards & Research Grants | Written request | Free | One (1) week | |
Recommendation/ Introductory Letters /Confirmation of Units covered |
|
Free | Two (2) working days | |
Student Clearance | Duly filled clearance forms (online clearance form) | Free | Within two (2) working days on receipt of the duly filled form | |
Handling of students disciplinary cases | Appropriately submitted cases | Free | Completed within 30 days | |
Postgraduate supervision |
|
Upon payment of the semester as per the fees payment policy | Within two (2) weeks after receiving a project or thesis | |
Postgraduate thesis examination |
|
Upon payment of the appropriate examination fee | As per the Postgraduate Handbook |
The Dean, School of Computing and Mathematics
The Co-operative University of Kenya, Main Campus
P.O Box 24814-00502 Karen- Nairobi
E-MAILS: enquiries@cuk.ac.ke/deandms@cuk.ac.ke, dcom@cuk.ac.ke/admissions@cuk.ac.ke
WEBSITE: www.cuk.ac.ke/dms
MOBILE: +254 724 311 606
Website: www.cuk.ac.ke
Twitter: @CoopVarsityKE LinkedIn: The Co-operative University of Kenya Facebook: The Co-operative University of Kenya Instagram: Coop_University