The Management Board and the Complaints Handling Committee of The Co-operative University of Kenya has been trained by the Kenya’s Commission on Administrative justice (CAJ) on handling and resolution of public and the Access to Information Act, 2016. The one day training done at the University’ Main Campus in Karen forms part of the 2017/18 Performance Contract targets as well as the University’s resolute in handling in emerging issues in the new legal provisions of the said act.
The University’s move to reconstitute and ensure capacity building for the complaints handling committee is a step
The committee appointed by the Vice Chancellor is chaired by the Registrar Finance, Planning and Administration Chris Kathoka. Other members of the committee include the Chief Security Officer Korir Langat, the Senior Assistant Registrar in charge of examinations Dr. Michael Ngala, and the Ag. Dean of students Mrs. Lucinda Mugaa, and the University’s Public Relations Officer Mwongela Mikwa who also serves as the committee’s secretary and the Complaints Handling Officer. towards a strategic move to have a student centered University, top notch in customer care and quality delivery of services.
The top University Management was led by University’s Ag. Vice Chancellor Prof. Kamau Ngamau, represented by the Deputy Vice Chancellor in charge of academic affairs Prof. Emily Achieng who while closing the one day training encouraged members of the Public, staff and students to register any sentiments with the committee in confidence to ensure service delivery and commitment to citizen’s service delivery charter. To register the complaints, one can do an email to firstname.lastname@example.org . Other existing communication channels for complaints registration are set for upgrade a month’s time.