{"id":1046,"date":"2026-01-25T08:36:26","date_gmt":"2026-01-25T08:36:26","guid":{"rendered":"https:\/\/cuk.ac.ke\/daqa\/?page_id=1046"},"modified":"2026-04-01T05:45:55","modified_gmt":"2026-04-01T05:45:55","slug":"service-delivery-charter","status":"publish","type":"page","link":"https:\/\/www.cuk.ac.ke\/daqa\/service-delivery-charter\/","title":{"rendered":"Fundraising Opportunities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1046\" class=\"elementor elementor-1046\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8091001 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"8091001\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container 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data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ea3e0f elementor-widget elementor-widget-html\" data-id=\"1ea3e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.daqa-top-wrap {\r\n  max-width: 1250px !important;\r\n  margin: 40px auto 35px !important;\r\n  padding: 0 20px !important;\r\n}\r\n\r\n.daqa-top-hero {\r\n  background: linear-gradient(135deg, #0d4da1 0%, #1f5fb3 55%, #f58520 100%) !important;\r\n  border-radius: 28px !important;\r\n  padding: 55px 40px 95px !important;\r\n  box-shadow: 0 18px 40px rgba(13, 77, 161, 0.18) !important;\r\n  position: relative !important;\r\n  overflow: hidden !important;\r\n}\r\n\r\n.daqa-top-hero::before {\r\n  content: \"\" !important;\r\n  position: absolute !important;\r\n  top: 0 !important;\r\n  right: 0 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!important;\r\n  line-height: 1.8 !important;\r\n  color: #2f4663 !important;\r\n}\r\n\r\n.daqa-table tr:nth-child(even) {\r\n  background: #f9fbff !important;\r\n}\r\n\r\n.daqa-table ul {\r\n  margin: 0 !important;\r\n  padding-left: 18px !important;\r\n}\r\n\r\n@media (max-width: 768px) {\r\n  .daqa-top-wrap,\r\n  .daqa-charter-heading,\r\n  .daqa-table-wrap {\r\n    padding: 0 14px !important;\r\n  }\r\n\r\n  .daqa-top-hero {\r\n    padding: 36px 20px 78px !important;\r\n    border-radius: 20px !important;\r\n  }\r\n\r\n  .daqa-top-hero h1 {\r\n    font-size: 33px !important;\r\n  }\r\n\r\n  .daqa-top-subtitle {\r\n    font-size: 17px !important;\r\n  }\r\n\r\n  .daqa-top-card {\r\n    margin: -38px 12px 0 !important;\r\n    padding: 22px 18px 20px !important;\r\n    border-radius: 18px !important;\r\n  }\r\n\r\n  .daqa-top-text {\r\n    font-size: 16px !important;\r\n  }\r\n\r\n  .daqa-top-tag {\r\n    width: 100% !important;\r\n  }\r\n\r\n  .daqa-charter-heading h2 {\r\n    font-size: 32px !important;\r\n  }\r\n\r\n  .daqa-charter-heading p {\r\n    font-size: 16px !important;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<section class=\"daqa-top-wrap\">\r\n  <div class=\"daqa-top-hero\">\r\n    <div class=\"daqa-top-hero-inner\">\r\n      <div class=\"daqa-top-kicker\">Directorate of Academic Quality Assurance<\/div>\r\n      <h1>DAQA Service Delivery Charter<\/h1>\r\n      <p class=\"daqa-top-subtitle\">\r\n        Commitment to timely, transparent and quality academic support services\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"daqa-top-card\">\r\n    <div class=\"daqa-top-card-line\"><\/div>\r\n\r\n    <p class=\"daqa-top-text\">\r\n      The <strong>Directorate of Academic Quality Assurance (DAQA)<\/strong> is committed to providing\r\n      efficient, reliable and timely services in support of academic quality, teaching effectiveness,\r\n      programme development and staff sensitization across the University.\r\n    <\/p>\r\n\r\n    <div class=\"daqa-top-tags\">\r\n      <div class=\"daqa-top-tag\">\ud83d\udcde Prompt Enquiries Support<\/div>\r\n      <div class=\"daqa-top-tag\">\ud83d\udcdd Lecturer Self-Reporting<\/div>\r\n      <div class=\"daqa-top-tag\">\ud83d\udcca Teaching Evaluation<\/div>\r\n      <div class=\"daqa-top-tag\">\ud83d\udcda Programme Evaluation<\/div>\r\n      <div class=\"daqa-top-tag\">\ud83c\udf93 Staff Sensitization<\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section class=\"daqa-charter-heading\">\r\n  <h2>Service Delivery Charter<\/h2>\r\n  <p>\r\n    Below is the DAQA Service Delivery Charter outlining the services offered,\r\n    requirements, applicable charges and the expected timelines for delivery.\r\n  <\/p>\r\n<\/section>\r\n\r\n<section class=\"daqa-table-wrap\">\r\n  <table class=\"daqa-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Service<\/th>\r\n        <th>Requirement<\/th>\r\n        <th>Charges<\/th>\r\n        <th>Timeline<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td><strong>Enquiries<\/strong><\/td>\r\n        <td>Voluntary visit \/ call<\/td>\r\n        <td>Free<\/td>\r\n        <td>10 minutes if no consultations are required, and 1 day if consultations are required<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td><strong>Lecturer self-reporting on teaching<\/strong><\/td>\r\n        <td>\r\n          <ul>\r\n            <li>CUK email address<\/li>\r\n            <li>Special Lecturer-ID (auto-assigned to part-time lecturers)<\/li>\r\n          <\/ul>\r\n        <\/td>\r\n        <td>Free<\/td>\r\n        <td>24 hours after the close of teaching business on Friday<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td><strong>Evaluation of effectiveness of teaching<\/strong><\/td>\r\n        <td>\r\n          <ul>\r\n            <li>Be active on Uniplus<\/li>\r\n            <li>Units appropriately assigned by CODs<\/li>\r\n          <\/ul>\r\n        <\/td>\r\n        <td>Free<\/td>\r\n        <td>From the 9th week of the semester up to one day before the end of examinations<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td><strong>Evaluation of all new academic programmes<\/strong><\/td>\r\n        <td>\r\n          <ul>\r\n            <li>Minutes of the Departmental Board<\/li>\r\n            <li>Minutes of the School Board<\/li>\r\n            <li>Evidence of needs assessment survey<\/li>\r\n            <li>Evidence of stakeholders participation<\/li>\r\n          <\/ul>\r\n        <\/td>\r\n        <td>Free<\/td>\r\n        <td>Response within fourteen (14) working days after receiving the draft curriculum<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td><strong>Sensitization of academic staff<\/strong><\/td>\r\n        <td>\r\n          <ul>\r\n            <li>Schedule \/ call for sensitization<\/li>\r\n            <li>Availability of venue and resource persons<\/li>\r\n          <\/ul>\r\n        <\/td>\r\n        <td>Free<\/td>\r\n        <td>Two (2) sensitizations to be held within the year<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Directorate of Academic Quality Assurance DAQA Service Delivery Charter Commitment to timely, transparent and quality academic support services The Directorate of Academic Quality Assurance (DAQA) is committed to providing efficient, reliable and timely services in support of academic quality, teaching effectiveness, programme development and staff sensitization across the University. ? Prompt Enquiries Support ? Lecturer Self-Reporting ? Teaching Evaluation ? Programme Evaluation ? Staff Sensitization Service Delivery Charter Below is the DAQA Service Delivery Charter outlining the services offered, requirements, applicable charges and the expected timelines for delivery. Service Requirement Charges Timeline Enquiries Voluntary visit \/ call Free 10 minutes if no consultations are required, and 1 day if consultations are required Lecturer self-reporting on teaching CUK email address Special Lecturer-ID (auto-assigned to part-time lecturers) Free 24 hours after the close of teaching business on Friday Evaluation of effectiveness of teaching Be active on Uniplus Units appropriately assigned by CODs Free From the 9th week of the semester up to one day before the end of examinations Evaluation of all new academic programmes Minutes of the Departmental Board Minutes of the School Board Evidence of needs assessment survey Evidence of stakeholders participation Free Response within fourteen (14) working days after receiving the draft curriculum Sensitization of academic staff Schedule \/ call for sensitization Availability of venue and resource persons Free Two (2) sensitizations to be held within the year<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/pages\/1046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/comments?post=1046"}],"version-history":[{"count":69,"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/pages\/1046\/revisions"}],"predecessor-version":[{"id":1212,"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/pages\/1046\/revisions\/1212"}],"wp:attachment":[{"href":"https:\/\/www.cuk.ac.ke\/daqa\/wp-json\/wp\/v2\/media?parent=1046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}