{"id":975,"date":"2024-09-26T16:13:04","date_gmt":"2024-09-26T16:13:04","guid":{"rendered":"https:\/\/cuk.ac.ke\/ccm\/?page_id=975"},"modified":"2024-09-26T16:13:13","modified_gmt":"2024-09-26T16:13:13","slug":"departmental-staff-establishment","status":"publish","type":"page","link":"https:\/\/www.cuk.ac.ke\/ccm\/departmental-staff-establishment\/","title":{"rendered":"DEPARTMENTAL STAFF ESTABLISHMENT"},"content":{"rendered":"<table>\n<tbody>\n<tr>\n<td><b>S\/No.<\/b><\/td>\n<td><b>Job Title<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>1.<\/b><\/td>\n<td><b>Senior Public Relations Officer<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The Senior Public Relations Officer shall be tasked with building and maintaining a positive image for our University. The individual will establish and maintain stakeholder relationships, including CUK clients, media, community, employees, and public interest groups. This will be actualized through writing press releases and other media communications, responding to requests for information and press conferences, and coaching client representatives to communicate correctly with the public and clients.<\/span><\/p>\n<p><b>Duties and Responsibilities<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work as part of the Corporate Communications Department team to plan, develop, and implement P.R. strategies;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist the Principal Corporate Communications and Marketing Officer in building sustainable relationships and networks with colleagues, clients\/stakeholders, and the media and answer enquiries from the media and other organisations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Undertake media monitoring, including newspapers, magazines, journals, broadcasts, newswires, social media sites, and blogs for prospective opportunities;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Research, write, and distribute press releases to targeted media;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collate and analyse media coverage;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Write and edit in-house magazines, case studies, speeches, articles, and annual reports;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prepare and supervise the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films, and multimedia programmes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Devise photo opportunities and coordinate studio or location photography;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist in organising and planning events (such as graduations, press conferences, exhibitions, open days, and press tours), source speakers, and seek out sponsorship opportunities;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain and update information on the University&#8217;s website;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage and update information and engage with users on social networking sites such as Twitter and Facebook;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prepare regular stakeholder reports and attend client meetings;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commission market research;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Foster good community relations through events such as open days and involvement in community initiatives and Corporate Social Responsibility events; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engage other departmental staff in managing the P.R. aspect of a potential crisis.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>2.\u00a0<\/b><\/td>\n<td><b>Assistant Public Relations Officer<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The responsibilities of the public relations assistant include keeping calendars and media lists, participating in brainstorming sessions, assisting the Public Relations Officer with the organisation and execution of P.R. events, undertaking the University&#8217;s media communications by drafting press releases, and maintaining good relationships with clients and stakeholders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A suitable candidate for the public relations assistant position must be creative with excellent communication and presentation skills. Ultimately, a top-notch public relations assistant should have a passion for the P.R. industry and experience with copywriting, editing, and social media platforms.<\/span><\/p>\n<p><b>Duties and Responsibilities:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assisting the PRO with the development and distribution of P.R. materials, including brochures, pamphlets, newsletters, and videos;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defining the institution&#8217;s public relations goals by developing and implementing strategies to maintain its public image;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Editing and proofreading social media content, videos, press releases, e-mails, and other communications about clients that will be disseminated to the staff, students, and the public;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assisting with the organization and execution of various media and P.R. events;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing PR materials, filing, copying, and performing other clerical tasks;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Taking part in brainstorming sessions and suggesting innovative ideas;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Answering phones, responding to e-mails and inquiries, and performing other administrative tasks;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing calendars and media lists;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintaining the P.R. database, documenting media coverage, and tracking P.R. metrics; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Developing and maintaining positive relationships with clients, stakeholders, media, and vendors.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>3.\u00a0<\/b><\/td>\n<td><b>Marketing Officer<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The Communications Officer will be responsible for creating promotional materials, developing the institution&#8217;s website content, organising meetings and presentations, and interacting with stakeholders and clients to effectively deliver the University&#8217;s message to the public and the media. The qualified candidate must possess excellent written and verbal communication skills and knowledge of in-depth marketing trends.<\/span><\/p>\n<p><b>Duties and Responsibilities<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Write print and digital media content, including the university website, blog, brochures, and newsletter;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Plan, develop and implement a marketing communications strategy and plan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor the marketing-related social media content and the institution&#8217;s online presence;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organise and direct promotional events for the University&#8217;s programmes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recommend techniques to improve the University&#8217;s brand visibility;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure all promotional and marketing materials meet the institution&#8217;s brand identity strategy;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proactively identify and resolve any issues with promotional content professionally;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assess and report on the effectiveness of marketing communication strategies; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work with the Public Relations Officer to coordinate meetings, press conferences, and presentations.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>4.<\/b><\/td>\n<td><b>Graphics Designer<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The Graphic Designer will utilise graphic design skills to create media products such as magazines, labels, advertising, and signage. The person will be designing various professional graphical representations for use across University&#8217;s digital and offline media. The person would be directly involved in the development and execution of the Co-operative University of Kenya marketing and branding initiatives across various channels. The candidates should have a track record of contributing to outstanding, multichannel advertising or marketing campaigns that look great and perform efficiently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An ideal candidate must be fully proficient with the skills and understanding of the following, including but not limited to Adobe Photoshop, Adobe Illustrator, Creative Suite, Microsoft Office, and all Social Media Platforms. Prior experience working on a wide range of marketing functions, including branding, communications, advertising, e-mail marketing, digital marketing, website, and content creation is Required. Digital Photography is a plus.<\/span><\/p>\n<p><b>Duties and Responsibilities:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them to the Principal Corporate Communications and Marketing Officer for approval;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preparing finished art by operating necessary equipment and software;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coordinating with outside agencies, art services, web designers, marketing, printers, and colleagues within and outside the Department as necessary;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contribute to brainstorming meetings and the development of new ideas;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Design visually compelling direct-response campaigns and creative projects to implement across all university channels to retain and attract prospective clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prepare digital product pitch presentations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to conceptualise and deliver creative content, including written, photo, and video assets, to align with the CUK brand&#8217;s voice;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create visually appealing graphical campaigns on social media and e-mail campaigns, as well as analyse their impact;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist with copywriting and editing a variety of graphical-oriented content across mediums that include: sell sheets, blogs, social media, presentations, product packaging, and user manuals;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage and maintain project deadlines as assigned by the Principal Corporate Communications and Marketing Officer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating a wide range of graphics and layouts for programme illustrations, university logos, and websites with the appropriate software; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reviewing final graphic design layouts and suggesting improvements when necessary.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>CUSTOMER EXPERIENCE &amp; CALL CENTRE<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>S\/No.<\/b><\/td>\n<td><b>Job Title<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>1.<\/b><\/td>\n<td><b>Customer Experience Officer<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The Senior Customer Experience Officer will be responsible for the daily running and management of the centre. The person will also be responsible for meeting customer service targets as well as planning areas of improvement or development. The position holder will also ensure that calls and e-mails are answered by staff within agreed timescales and appropriately and professionally. Further, they will also liaise with Departments for second-level support to acquire the required information for responding to customers. The call centre supervisor will also assist in training, ensuring every agent is well-prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration.<\/span><\/p>\n<p><b>Duties &amp; Responsibilities<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training and preparing customer experience centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Closely monitor calls received, responses to e-mails and social media enquiries from customers and other stakeholders and ensure that the quality standard of responses is adhered to;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preparing reports and analysing data to assist management in determining the Customer Experience Centre goals;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage the daily operations of the Customer Experience Centre, including effective resource planning, equipment management, and applying the centre\u2019s strategies and operations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coordinate the creation of content for uploading on the blog and social media platforms to facilitate fast information retrieval during calls and future follow-up;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifying operational issues and suggesting possible improvements through needs assessments, performance reviews, and cost\/benefit analyses;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Setting\/meeting performance targets for speed, efficiency, and quality;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring all relevant communications and data are updated and recorded;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advising\/updating customer experience centre teams on products and services available at the University;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reviewing the performance of staff, identifying training needs, and planning training sessions;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Liaising with supervisors, team leaders, operatives, and third parties to gather information and resolve issues;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintaining up-to-date knowledge of CUK products, programmes, and services in the Customer Relationship Management (CRM) System;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitoring random calls to improve quality, minimise errors and track operative performance;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handling the most complex customer complaints or inquiries;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organising shift patterns and the number of staff required to meet client demand; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Forecasting and analyzing data against budget figures weekly and monthly.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>2.<\/b><\/td>\n<td><b>Senior Call Centre Agent<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Manage and supervise a team of customer service representatives, ensuring excellent service delivery and adherence to call centre protocols. Provide coaching, handle escalations, and monitor performance metrics. The role shall also entail responding to customers&#8217; calls, e-mails, and social media.<\/span><\/p>\n<p><b>Duties &amp; Responsibilities<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive calls and respond to e-mails and social media enquiries from customers and other stakeholders, e.g., queries, requests, and complaints;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Document all call information according to standard operating procedures;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create content for uploading on the Customer Relationship Management System, blog &amp; Social Media Platforms to facilitate fast information retrieval during calls and future follow-up;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Liaise with the Content Officer to obtain relevant information on University products, programmes, services, and events for use in marketing on various platforms;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow up on each issue to ensure closure of every ticket; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify and escalate priority issues.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>3.<\/b><\/td>\n<td><b>Call Centre Agent (s)<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>Job Description:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The call Centre agent will receive and respond to customer enquiries via calls, e-mails, and social media according to the standard operating procedures.<\/span><\/p>\n<p><b>Duties &amp; Responsibilities<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive calls and respond to e-mails and social media enquiries from customers and other stakeholders, e.g., Queries, requests, and complaints;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Obtain and evaluate all relevant data to handle complaints and inquiries;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recording details of comments, inquiries, complaints, and actions are taken;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing administration, communicating, and coordinating with internal departments;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Document all call information according to standard operating procedures;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advise clients on products and services available;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain up-to-date knowledge of CUK products, programmes, and services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Research required information using available resources;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow up on each issue to ensure closure of every ticket;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update customer service CRM with student information to facilitate future follow-up; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify and escalate priority issues.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><b>SWITCHBOARD &amp; CALL CENTRE\u00a0<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>S\/No.<\/b><\/td>\n<td><b>Job Title<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>1.<\/b><\/td>\n<td><b>Telephone Supervisor<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep the front desk tidy and presentable with all necessary materials, including pens, forms, paper, etc.;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greet and welcome guests and university clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer of all internal calls of the University;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Determine the user requirements in liaison with ICT for the PABX System;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage the payment of all telephone bills.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perform a trend analysis on the university&#8217;s telephone services and submit monthly reports;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilitate internal clients who wish to place external calls; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive external calls other than those from the students and route them to the action office\/officers<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>2.<\/b><\/td>\n<td><b>Telephone Operator<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer of all internal calls of the university;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilitate internal clients who wish to place external calls; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive external calls other than those from the students and route them to the action office\/officers.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><b>3.<\/b><\/td>\n<td><b>Receptionist<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer-facing officer of the university for all walk-in clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Responsible for directing and guiding all university visitors to the respective office\/officers;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive all emails that are delivered to the university for sorting and dispatching<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>S\/No. Job Title 1. Senior Public Relations Officer Job Description\u00a0 The Senior Public Relations Officer shall be tasked with building and maintaining a positive image for our University. The individual will establish and maintain stakeholder relationships, including CUK clients, media, community, employees, and public interest groups. This will be actualized through writing press releases and other media communications, responding to requests for information and press conferences, and coaching client representatives to communicate correctly with the public and clients. Duties and Responsibilities Work as part of the Corporate Communications Department team to plan, develop, and implement P.R. strategies; Assist the Principal Corporate Communications and Marketing Officer in building sustainable relationships and networks with colleagues, clients\/stakeholders, and the media and answer enquiries from the media and other organisations; Undertake media monitoring, including newspapers, magazines, journals, broadcasts, newswires, social media sites, and blogs for prospective opportunities; Research, write, and distribute press releases to targeted media; Collate and analyse media coverage; Write and edit in-house magazines, case studies, speeches, articles, and annual reports; Prepare and supervise the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films, and multimedia programmes; Devise photo opportunities and coordinate studio or location photography; Assist in organising and planning events (such as graduations, press conferences, exhibitions, open days, and press tours), source speakers, and seek out sponsorship opportunities; Maintain and update information on the University&#8217;s website; Manage and update information and engage with users on social networking sites such as Twitter and Facebook; Prepare regular stakeholder reports and attend client meetings; Commission market research; Foster good community relations through events such as open days and involvement in community initiatives and Corporate Social Responsibility events; and Engage other departmental staff in managing the P.R. aspect of a potential crisis. 2.\u00a0 Assistant Public Relations Officer Job Description\u00a0 The responsibilities of the public relations assistant include keeping calendars and media lists, participating in brainstorming sessions, assisting the Public Relations Officer with the organisation and execution of P.R. events, undertaking the University&#8217;s media communications by drafting press releases, and maintaining good relationships with clients and stakeholders. A suitable candidate for the public relations assistant position must be creative with excellent communication and presentation skills. Ultimately, a top-notch public relations assistant should have a passion for the P.R. industry and experience with copywriting, editing, and social media platforms. Duties and Responsibilities: Assisting the PRO with the development and distribution of P.R. materials, including brochures, pamphlets, newsletters, and videos; Defining the institution&#8217;s public relations goals by developing and implementing strategies to maintain its public image; Editing and proofreading social media content, videos, press releases, e-mails, and other communications about clients that will be disseminated to the staff, students, and the public; Assisting with the organization and execution of various media and P.R. events; Managing PR materials, filing, copying, and performing other clerical tasks; Taking part in brainstorming sessions and suggesting innovative ideas; Answering phones, responding to e-mails and inquiries, and performing other administrative tasks; Managing calendars and media lists; Maintaining the P.R. database, documenting media coverage, and tracking P.R. metrics; and Developing and maintaining positive relationships with clients, stakeholders, media, and vendors. 3.\u00a0 Marketing Officer Job Description: The Communications Officer will be responsible for creating promotional materials, developing the institution&#8217;s website content, organising meetings and presentations, and interacting with stakeholders and clients to effectively deliver the University&#8217;s message to the public and the media. The qualified candidate must possess excellent written and verbal communication skills and knowledge of in-depth marketing trends. Duties and Responsibilities Write print and digital media content, including the university website, blog, brochures, and newsletter; Plan, develop and implement a marketing communications strategy and plan. Monitor the marketing-related social media content and the institution&#8217;s online presence; Organise and direct promotional events for the University&#8217;s programmes; Recommend techniques to improve the University&#8217;s brand visibility; Ensure all promotional and marketing materials meet the institution&#8217;s brand identity strategy; Proactively identify and resolve any issues with promotional content professionally; Assess and report on the effectiveness of marketing communication strategies; and Work with the Public Relations Officer to coordinate meetings, press conferences, and presentations. 4. Graphics Designer Job Description\u00a0 The Graphic Designer will utilise graphic design skills to create media products such as magazines, labels, advertising, and signage. The person will be designing various professional graphical representations for use across University&#8217;s digital and offline media. The person would be directly involved in the development and execution of the Co-operative University of Kenya marketing and branding initiatives across various channels. The candidates should have a track record of contributing to outstanding, multichannel advertising or marketing campaigns that look great and perform efficiently. An ideal candidate must be fully proficient with the skills and understanding of the following, including but not limited to Adobe Photoshop, Adobe Illustrator, Creative Suite, Microsoft Office, and all Social Media Platforms. Prior experience working on a wide range of marketing functions, including branding, communications, advertising, e-mail marketing, digital marketing, website, and content creation is Required. Digital Photography is a plus. Duties and Responsibilities: Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them to the Principal Corporate Communications and Marketing Officer for approval; Preparing finished art by operating necessary equipment and software; Coordinating with outside agencies, art services, web designers, marketing, printers, and colleagues within and outside the Department as necessary; Contribute to brainstorming meetings and the development of new ideas; Design visually compelling direct-response campaigns and creative projects to implement across all university channels to retain and attract prospective clients; Prepare digital product pitch presentations; Ability to conceptualise and deliver creative content, including written, photo, and video assets, to align with the CUK brand&#8217;s voice; Create visually appealing graphical campaigns on social media and e-mail campaigns, as well as analyse their impact; Assist with copywriting and editing a variety of graphical-oriented content across mediums that include: sell sheets, blogs, social media, presentations, product packaging, and user manuals; 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